Category: Sender Identity & Trust

  • How to use Amazon SES to send newsletters at scale

    How to use Amazon SES to send newsletters at scale

    If you’re running more than one newsletter and you’ve started doing the math on Resend, Postmark, or Mailchimp at 100,000 emails a month, you’ve probably already arrived at the same conclusion most operators do eventually: Amazon SES is roughly 10x cheaper than the alternatives, and you stop being able to ignore it once your monthly send count crosses about 50,000.

    This post is the playbook we wished we’d had when we moved to SES. Implementation, the parts vendors don’t tell you, and what to do six months later when reputation problems show up.

    The case for SES, in one paragraph

    SES costs $0.10 per 1,000 emails sent. There is no subscription tier, no retainer, no “premium” version. You verify a domain, you send mail, you pay for what you use. For a single newsletter sending to 1,000 subscribers daily, that’s $3 a month. For 100 newsletters at the same volume, $300. The closest equivalent at retail Resend pricing is roughly $2,400. That gap is the entire reason this post exists.

    The tradeoff: SES gives you a sending engine, not a mailing platform. You bring everything else — list management, unsubscribe links, bounce handling, analytics. If your stack already provides those (or if you’re running One Two Three Send and they’re built-in), this is the right tradeoff. If you want a dashboard that shows you a graph of opens, SES is the wrong product.

    Cost math, with real numbers

    Assume a brand averaging 1,000 active subscribers, sending five newsletters a week. That’s about 22,000 emails a month per brand.

    Brands Emails/month SES cost Resend retail Postmark Mailgun Foundation
    1 22,000 $2.20 $20 $25 $35
    10 220,000 $22 $90 $200 $80
    100 2,200,000 $220 $1,000+ $1,500+ $400+

    The numbers aren’t perfectly comparable — Postmark‘s bounce dashboard alone is worth something — but the order of magnitude is real. Below ~50,000 emails a month, SES isn’t worth the implementation work. Above that, every other provider starts looking like a luxury tax.

    A row of metal mailboxes at dusk
    Photo: Mike Mozart, CC BY 2.0

    Setup, in the order you should actually do it

    Step 1: Request production access. Today. Before anything else.

    SES starts every account in sandbox mode: 200 emails a day, and you can only send to addresses you’ve verified. Nobody mentions this until you’re trying to debug why your test send works to your own inbox but fails to your subscribers’.

    Production access is a one-paragraph form in the SES console. Approval usually takes 24 hours, sometimes faster. Submit it on day one of your migration project so the clock is running while you do everything else. The form asks how you handle bounces and complaints, what your typical send volume is, and whether subscribers explicitly opted in. Be specific. Generic “we’ll handle it” answers get rejected.

    Step 2: Verify your sending domain (not your email address)

    You can verify a single email address (hello@yourbrand.com) but don’t. Verify the domain (yourbrand.com). Domain verification gives you DKIM signing for everything sent from any address at that domain, which is the deliverability win.

    In the SES console, “Verified identities” → “Create identity” → “Domain” → enter the domain → enable DKIM. SES gives you three CNAME records to add to your DNS. They look like random123._domainkey.yourbrand.com pointing at random123.dkim.amazonses.com.

    Add them to your DNS. Wait 10 minutes. Refresh the SES console. Three green checkmarks.

    The pitfall here: many DNS managers strip the trailing period on CNAME values, or auto-append the parent domain. If your DKIM checkmarks stay yellow after an hour, the cause is almost always that your CNAME target now reads random123.dkim.amazonses.com.yourbrand.com instead of just random123.dkim.amazonses.com. Edit the record, remove the appended bit.

    Step 3: Create the credentials

    You have two paths here, and which one you pick determines how much code you’ll write.

    Path A — SMTP credentials. SES SMTP settings → “Create SMTP credentials”. AWS generates an IAM user behind the scenes and gives you an SMTP username and password. Plug those into any SMTP-capable mail tool (including the SMTP option in One Two Three Send). Zero new code. Endpoint is email-smtp.us-east-1.amazonaws.com:587.

    Path B — IAM access keys for the SES API. Create an IAM user with the AmazonSESFullAccess policy (or scoped down to ses:SendEmail on your verified domain ARN, which you should do for production). Grab its access key ID and secret access key. Use these to sign SES API v2 requests directly with AWS Signature v4.

    For under 100,000 emails a month, use Path A. SMTP is fast enough and saves you the SigV4 signing implementation. Above that, Path B becomes worth it because you can attach configuration sets, message tags, and skip the STARTTLS roundtrip.

    Step 4: Set up the From address and reply-to

    Your From: address must be at the verified domain. hello@yourbrand.com works. hello@yourbrand.zendesk.com does not, even if yourbrand.zendesk.com resolves — Zendesk’s domain isn’t verified in your SES account.

    Set a real reply-to. Subscribers reply. If your reply-to is noreply@, you’re throwing away the most valuable feedback signal a newsletter has.

    Step 5: Send your first email

    The acid test: send to a Gmail address, an Outlook address, and a Yahoo address you control. Open Gmail’s “Show original” view on the received message. You should see:

    • SPF: PASS (with amazonses.com)
    • DKIM: PASS (signed by yourbrand.com)
    • DMARC: PASS (only if you have a DMARC record — see pitfalls)

    If any of those say NEUTRAL or FAIL, fix that before sending to a single real subscriber. Inbox providers are unforgiving with new senders, and your first 30 days set the reputation that follows you for months.

    Step 6: Set up bounce and complaint handling

    Skip this step and SES will suspend your account, eventually, with no warning except an email a week before it happens that you’ll miss in a busy inbox.

    Create an SNS topic (ses-feedback). In the SES configuration set, attach event publishing for Bounce and Complaint events to this topic. Wire the topic to an HTTP endpoint on your site that flips the matching subscriber’s status to bounced or complained and stops sending to them.

    This is the difference between “I send mail with SES” and “I run a newsletter on SES that won’t get suspended in month four.”

    SES vs the rest, honestly

    vs Resend — Resend has a beautiful API and a dashboard that’s a joy to use. You pay for that. They’re a great choice while you’re under 50k/month. Above that, the price gap becomes the only thing that matters.

    vs Postmark — Postmark has the best deliverability reputation in the industry and the best bounce dashboard. They specialize in transactional, not marketing/broadcast — their pricing model penalizes high-volume sends. Worth using for transactional emails (welcome flows, password resets) even if you use SES for newsletters.

    vs Mailgun — Roughly comparable to SES on price at scale, easier to set up, slightly worse deliverability in our testing. If you actively dislike AWS, Mailgun is the closest cost equivalent.

    vs Mailchimp / ConvertKit / Beehiiv — Different category. Those are mailing platforms (list, editor, analytics, automation). SES is a sending engine. You wouldn’t compare a hosting provider to Squarespace; same logic applies.

    vs SendGrid — SendGrid is what you use when your dev team wants to use SendGrid. It’s fine. Pricing tiers are odd above 100k.

    Pitfalls, in the order operators usually hit them

    1. The sandbox catches everyone. First send to a real subscriber bounces with “Email address is not verified” and you spend two hours debugging your code. The error message means SES, not your subscriber’s address. Submit the production access request before you do anything else.

    2. DMARC alignment. If you have a _dmarc TXT record set to p=reject, your SES emails will fail DMARC unless your From: domain matches the DKIM signing domain. SES handles this automatically when you verify the full domain (Step 2 above), but if you verified only an email address, you’ll fail DMARC alignment and your mail goes to spam at every major provider. Verify domains, not addresses.

    3. The 5% bounce / 0.1% complaint thresholds. SES tracks these silently. Hit 10% bounces and you get a warning email. Hit 5% sustained, or 0.1% complaints, and you get suspended. The math: in a list of 1,000, fewer than 50 hard bounces is fine; more than that and you’re already in trouble. Clean lists before you migrate to SES. Run a list-validation pass through a service like NeverBounce or Kickbox first; the $30 cost pays for itself a thousand times over.

    4. The shared IP problem (and the dedicated IP solution). SES sends from shared IP pools by default. If another SES customer on your IP range sends spam, your reputation gets dinged through no fault of your own. For most sub-1M/month senders this is fine — Amazon’s pools are well-policed. Above 1M/month, request a dedicated IP ($24.95/month). For 100 brands, give each of the highest-volume few their own IP and pool the long tail.

    5. IP warming. New dedicated IPs need a 30-day ramp where you slowly increase volume. If you spike from 0 to 100k on day one, every email goes to spam. SES’s “Easy DKIM with managed warm-up” handles this if you let it. Don’t override the schedule because you’re impatient.

    6. The implicit unsubscribe link requirement. Gmail and Yahoo’s 2024 sender requirements mandate one-click unsubscribe headers (List-Unsubscribe-Post: List-Unsubscribe=One-Click) for any sender doing more than 5,000 emails a day to their domains. SES doesn’t add these automatically — your sending code must. If your platform doesn’t add this header, your delivery rate to Gmail will collapse without warning.

    7. Sending across regions. SES sending quotas are per-region. If you start in us-east-1 and migrate to eu-west-1 later, your reputation doesn’t follow. Pick a region on day one and stay there.

    Long-term maintenance

    The first two months of SES are setup theater. The rest is reputation management.

    Daily: keep an eye on the SES “Reputation dashboard.” Bounce rate trending up means a list-quality problem; complaint rate trending up means you’re sending content people don’t want. Both are fixable, but only if you notice. Most operators set up a CloudWatch alarm at 3% bounces and 0.05% complaints — half the threshold AWS uses to suspend you.

    Weekly: review the bounce/complaint webhooks for patterns. A spike in bounces after a specific newsletter usually means a corporate domain blocked you. A spike in complaints usually means a specific email’s subject line came across as spammy or you imported a list segment that didn’t actually opt in.

    Monthly: prune subscribers who haven’t opened in 90 days. Inbox providers downgrade your reputation when you keep sending to inactive addresses, even if those addresses don’t bounce. This is counterintuitive — you’re paying for the email, why would sending to a quiet address hurt? — but it’s how Gmail’s reputation algorithm works in 2025.

    Quarterly: rotate your IAM credentials. Even if nothing has gone wrong, do this anyway. AWS makes it easy (create new credentials, deploy, deactivate the old set, delete after 30 days), and it gets you in the habit of treating sending credentials with the same care as customer data.

    Annually: review your SES sending quota against actual volume. If you’ve grown 10x and you’re still on the original 50,000/day limit, you may be silently losing mail at peak send times. Quota increases are a console click and usually approved automatically based on your sending history.

    When SES is the wrong choice

    If you’re sending fewer than 50,000 emails a month, the time you’ll spend on setup, monitoring, and bounce handling is worth more than the cost difference. Use Resend or Postmark. Come back when you scale.

    If your team has zero AWS experience and zero appetite to gain it, the implementation is the iceberg’s tip. Setting up SES correctly takes a day. Operating it correctly takes ongoing attention. If nobody on the team finds CloudWatch dashboards reasonable, pick a vendor whose abstraction matches your team’s skills.

    If you need a polished UI for non-technical staff to manage lists, write campaigns, and view stats, SES will frustrate everyone involved. It’s a sending engine, not a product.

    For everyone else: SES is the most boring infrastructure decision you can make for a newsletter business, and that’s the highest compliment infrastructure can earn.

  • Your newsletter’s ‘from’ name is doing more work than your subject line

    Your newsletter’s ‘from’ name is doing more work than your subject line

    You’ve spent twenty minutes testing subject lines. You’ve A/B tested emojis, punctuation, and whether to capitalise every word or just the first. Meanwhile, the field that’s actually doing the heavy lifting—the one that decides whether your email even gets considered—is something you set once and never think about again.

    Your from name isn’t just a label. It’s the first trust signal, the primary filter, and for most subscribers, the only thing they actually read before deciding to open, delete, or ignore.

    The inbox is a recognition game, not a curiosity game

    Here’s what actually happens when your email lands: your subscriber glances at their inbox, scans a wall of sender names, and makes a split-second decision based on whether they recognise and trust the source. Subject lines only matter after that recognition happens.

    If your from name is unclear, generic, or doesn’t match what they remember signing up for, your subject line never gets read. It doesn’t matter how clever it is.

    This is why ‘Newsletter’ or ‘Team’ or ‘Info’ as a from name is such a quiet killer. It’s not that these are wrong—it’s that they’re invisible. They don’t trigger recognition. They look like every other bulk email, every automated receipt, every bit of inbox noise your subscriber is already trained to ignore.

    Personal name vs brand name isn’t the real question

    The most common advice is to use either a personal name (“Sarah Chen”) or your publication name (“The Morning Briefing”). But the actual rule is simpler: use whatever they’ll recognise fastest.

    If you’re a solo operator and your writing voice is personal, your name works. If you’ve built a brand and people know the publication, use that. If you’re somewhere in between, the hybrid format (“Sarah from The Briefing”) tends to win because it gives two chances at recognition instead of one.

    But here’s what most people miss: the from name you think you’re using isn’t always what subscribers see. Mobile mail clients truncate aggressively. Gmail cuts off after roughly 20–25 characters depending on font rendering. Apple Mail on iPhone is even less forgiving.

    If your from name is “Sarah Chen – The Morning Briefing for Product Managers”, most of your readers see “Sarah Chen – The Morni…” and have no idea what that is.

    Test it the way subscribers actually see it

    Send yourself a test email. Check it on your phone. Open it in Gmail’s mobile app, Apple Mail, Outlook on iOS—whatever your audience actually uses. Look at your inbox, not the open email. That truncated, half-visible string? That’s your real from name.

    If it’s not immediately clear who it’s from, you’ve got a problem that no subject line can fix.

    Also check what happens when someone saves you as a contact or when their mail client auto-suggests your address. Some platforms let you set a “friendly from” that’s different from your sending domain, but if those don’t align, you create confusion. Confusion kills opens.

    What actually works

    The best from names are short, distinct, and stable. You want subscribers to recognise you in under a second, and you want that recognition to be consistent every time you send.

    If you change your from name frequently—switching between your personal name, your brand, and “The Team” depending on the topic—you’re training people not to recognise you. Every change resets the clock on familiarity.

    Consistency isn’t boring. It’s strategic. The publications with the highest open rates aren’t the ones with the cleverest subject lines—they’re the ones people recognise instantly and have learned to trust.

    If you haven’t looked at your from name in six months, look at it now. Send a test, check your phone, and ask yourself honestly: if this landed in your inbox among fifty other emails, would you know what it was?

    If the answer’s no, fix it before you write another subject line.

    What does your from name actually say? Reply and tell us—or if this hit home, subscribe to One Two Three Send for more like this every week.